Privacy Policy

This Privacy Policy explains how CustMetalPlate collects, uses, and protects your personal information when you visit our website or request custom metal nameplates, badges, and related products. Last updated: October 2026.

1. Who we are

CustMetalPlate is a custom metal nameplate and badge manufacturer (the “Company”, “we”, “us”, or “our”). We operate the website custmetalplate.com and supply etched, printed, stamped, electroformed, and cast metal identification products to business customers worldwide.

Our factory / contact details:
CustMetalPlate
Mulun Industrial Zone, Changping Town, Dongguan, Guangdong, China
Email: sales@custmetalplate.com
WhatsApp: +86 134-2864-6865

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we are the data controller responsible for your personal information under the General Data Protection Regulation (GDPR).

2. Information we collect

We collect information that you provide directly and information collected automatically when you use the website.

Information you provide

Quote and inquiry information: your name, job title, company name, business email address, phone or WhatsApp number, country/region, and the details of your project (product type, material, size, quantity, finish, and application).
Files you send: artwork, drawings, logos, specifications, and sample photographs needed to prepare a quotation or manufacture your order.
Order and communication information: purchase orders, invoices, shipping details, and the content of emails, messages, and calls between us.
Account information: where a login account is created, your username and related profile data.

Information collected automatically

Technical information such as your IP address, browser type and language, device and operating system, referring pages, pages viewed, and the dates and times of visits.
Usage and analytics information collected through cookies and similar technologies, including Google Analytics (see our Cookie Policy).

We do not request or collect sensitive personal data (such as health, biometric, or financial account numbers) on this website. Payment is handled by direct bank transfer (T/T) through our business banking details on a pro-forma invoice; we do not store your card details.

3. How we use your information

We use the information we collect to:

respond to inquiries and prepare quotations, samples, and pro-forma invoices;
manufacture, inspect, and deliver custom products and provide order support;
communicate with you about projects, orders, and shipments;
verify artwork and specifications, and protect against unauthorized or infringing orders;
operate, maintain, and improve the website and our services;
understand aggregate website usage through analytics;
comply with legal, tax, accounting, and customs obligations; and
detect, prevent, and address fraud, abuse, security, and technical issues.

4. Legal bases for processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

Performance of a contract and pre-contractual steps — to respond to inquiries and fulfil orders;
Legitimate interests — to run our business, respond to communications, maintain security, and improve our website, where these interests do not override your rights;
Consent — where you have given it, for example for optional analytics cookies or marketing communications; and
Legal obligation — to keep tax, accounting, and customs records and to respond to lawful requests.

5. Who we share your information with

We do not sell your personal information. We share data only with trusted service providers and business partners who need it to operate on our behalf, under appropriate confidentiality and data-processing terms, including:

website hosting and content delivery providers;
email delivery and transactional email providers;
Google Analytics (website analytics) — see how Google uses data;
messaging platforms such as WhatsApp and WeChat when you choose to contact us through them;
freight forwarders and international couriers (such as DHL, FedEx, and UPS) for delivery and customs clearance;
banks and payment providers for receiving payment; and
professional, legal, tax, and accounting advisors, and authorities where required by law.

We may also disclose information where required by law, to enforce our Terms of Service, or to protect the rights, property, or safety of the Company, our customers, or others.

6. International data transfers

We are based in China and work with global partners, so your information may be transferred to, stored, or processed in China and other countries. Where data is transferred outside the EEA, UK, or Switzerland, we put appropriate safeguards in place, such as Standard Contractual Clauses and data-processing agreements, to help protect it.

7. Cookies and similar technologies

We use necessary cookies and, subject to your consent, analytics cookies. You can control cookies through the cookie consent banner, your browser settings, and the choices described in our Cookie Policy.

8. How long we keep your information

Inquiry and quotation records: generally retained for up to 3 years after the last contact, as part of normal B2B business records.
Order, invoice, and customs records: retained for the period required by applicable tax, accounting, and customs laws (typically several years).
Analytics data: retained for the period set by our analytics provider, after which it is aggregated or deleted.
Marketing consent data: retained until you withdraw consent.

When data is no longer needed, it is deleted, anonymized, or securely archived.

9. Your data protection rights

Under the GDPR and similar laws, you may request to:

access the personal information we hold about you;
correct inaccurate or incomplete information;
request deletion (“right to be forgotten”) where there is no longer a lawful reason to keep it;
restrict or object to certain processing;
request data portability for information you provided under contract or consent;
withdraw consent at any time, without affecting lawfulness before withdrawal; and
lodge a complaint with your local data protection authority.

For California residents (CCPA), we do not sell your personal information. You have the right to know what categories of personal information we collect, to request deletion, and to be free from non-discrimination for exercising your rights.

To exercise any right, email sales@custmetalplate.com and include enough information to identify you and the records concerned. We will respond within the period required by applicable law.

10. Data security

We use technical and organizational measures to protect your information, including encrypted HTTPS/TLS transmission, access controls, strong passwords and application passwords, restricted access to order and inquiry records, and routine website maintenance. No method of transmission or storage is completely secure, but we take reasonable measures to protect your data.

11. Children’s privacy

The website is intended for business customers and professionals and is not directed to individuals under 16. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy as our practices or legal requirements change. The “Last updated” date at the top indicates the current version. Material changes may also be highlighted on the website.

13. Contact us

For any privacy questions or to exercise your rights, contact:

CustMetalPlate
Mulun Industrial Zone, Changping Town, Dongguan, Guangdong, China
Email: sales@custmetalplate.com
WhatsApp: +86 134-2864-6865

Questions about these policies?

If you have any questions about your order, our data practices, or these policies, contact our team — we reply to every genuine business inquiry, usually within one business day.