Shipping & Delivery Policy

Shipping & Delivery Policy

Shipping & Delivery Policy

CustMetalPlate ships custom metal nameplates and badges worldwide. This policy explains lead times, shipping methods, customs, and delivery responsibilities. Last updated: October 2026.

1. Worldwide shipping

We ship to most countries and regions from our factory in Dongguan, Guangdong, China. Shipping terms are confirmed on the pro-forma invoice before you pay.

2. Shipping methods

International express (DHL, FedEx, UPS, TNT): recommended for samples and small/batch orders, typically 3–7 working days in transit.
Air freight: for larger, time-sensitive shipments.
Sea freight (LCL/FCL): for high-volume orders, typically several weeks in transit.
Alternative methods or your nominated forwarder can be arranged on request.

3. Production lead times

Lead times start after deposit clearance and artwork approval:

Samples / pre-production parts: approximately 5–10 working days.
Mass production: approximately 15–30 working days, depending on process, material, quantity, and finish.

Complex, custom-tooled, or large-quantity orders may take longer; the schedule is confirmed on the PI. Lead times exclude transit time and customs clearance.

4. Freight charges

We can quote shipping based on the actual weight, dimensions, and destination. Freight can be added to the PI (prepaid) or arranged collect with your courier account. Unless a DDP term is stated, prices and freight do not include destination duties, taxes, or customs clearance fees.

5. Duties, taxes, and customs

Import duties, value-added tax, brokerage, and customs fees are the Buyer’s responsibility unless the PI explicitly states DDP. We provide accurate commercial invoices and packing lists and will assist with information your customs authority requires.

6. Order tracking

Once goods are dispatched, we send the tracking number and shipping documents by email or WhatsApp. Please allow up to 24 hours for the carrier to update tracking.

7. Risk and title

Risk of loss or damage transfers to the Buyer when the goods are handed to the carrier under the agreed Incoterm (default EXW/FOB). Ownership transfers only after full payment. We recommend inspecting parcels on delivery.

8. Packaging

Products are packed in standard export packaging suitable for the shipping method. Special labeling, private labeling, or custom packaging can be arranged when specified before production.

9. Delivery address and availability

The Buyer is responsible for providing a complete, accurate delivery address and for someone being available to receive the goods. Re-delivery or return fees caused by an incorrect address or non-delivery are the Buyer’s responsibility.

10. Delays

We are not liable for delays caused by carriers, customs, weather, or force majeure. We will track shipments and help resolve delivery problems. For any significant production delay, we will notify you promptly.

11. Inspecting your order

Please inspect the goods within 7 calendar days of receipt and report any short shipment, transit damage, or non-conformity with photos and the tracking number. See our Returns & Refund Policy.

Contact

For a freight estimate or shipping questions, contact sales@custmetalplate.com or WhatsApp +86 134-2864-6865, or use the Contact page.

Questions about these policies?

If you have any questions about your order, our data practices, or these policies, contact our team — we reply to every genuine business inquiry, usually within one business day.